At Ultra Pro Solutions, we are committed to delivering exceptional cleaning services with integrity, consistency, and care. Our policies are in place to ensure a smooth and respectful experience for both clients and our professional cleaning staff. Please read the following terms carefully, as scheduling services with us means you agree to comply with our procedures.
We recommend that all new recurring clients begin with a deep clean service. This helps us bring your home or space up to a standard that can be maintained more easily in future cleanings, but at this time we do not require this to be added. We understand that it may not be in everyone's budget. If this case applies to you, please be aware that some areas may not be addressed in detail during your initial visit. After 2-3 routine cleanings, the home will be brought to a consistently clean and maintainable state.
Office Hours & Communication
Our office hours are Monday through Friday, from 8:00 AM to 5:00 PM. Messages received after hours, during weekends, or on holidays will be returned on the next business day. For changes, cancellations, or urgent concerns, please contact us during these hours.
Cancellation & Rescheduling
We require at least 24 hours’ notice for cancellations or rescheduling. Cancellations with less than 24 hours’ notice may result in a $50 late cancellation fee. This fee compensates for the time lost and ensures our teams are able to stay on schedule.
For one-time cleanings, deep cleanings, move-in/move-out cleanings, or other specialty services, late cancellations will also result in the forfeiture of your deposit.
Deposits
A 25% deposit is required for all initial services, deep cleanings, and one-time appointments. This deposit is non-refundable if the appointment is canceled within 2 business days of the scheduled cleaning. However, it can be transferred to a new appointment date if canceled with sufficient notice.
Missed Appointments / Skip Policy
If you need to skip a recurring cleaning, we kindly ask that you notify us ahead of time. Skip fees may apply:
If our team arrives and cannot access your home due to a locked door, no key/code, or being turned away, you may be charged 50%–100% of your service fee.
Entry & Access
If you will not be home during service, please provide clear instructions for entry. We can securely manage access through keys, garage codes, lockboxes, or door codes. A 15-minute grace period is allowed for access. After that, the visit may be canceled and a fee charged.
Payment Policy
Payment is due on the same day as service. We accept multiple forms of payment including credit cards, Zelle, Venmo, and cash. A card on file is encouraged for ease of billing.
Health & Safety
If anyone in the home is feeling sick, please let us know. We ask that services be rescheduled in the case of active illness to protect our staff and other clients.
We reserve the right to refuse service and charge a fee of up to 50% if a home is found to be unsafe, unsanitary, or hazardous. This includes:
What We Do Not Clean
Our teams do not:
For best results, we recommend professional carpet or tile companies for deep stain removal or grout restoration.
Additional Services
Need the inside of your oven, fridge, or cabinets cleaned? Want extra organizing or add-ons? Just let us know at least 48 hours in advance. We’ll do our best to accommodate all requests and notify you of any additional fees.
Home Temperature & Working Conditions
Please ensure your home is at a safe and comfortable temperature for our staff (e.g., air conditioning in summer, heat in winter). This helps us work efficiently and comfortably.
Valuables, Damage & Liability
While we take every precaution, accidents can occasionally happen. Please remove or secure jewelry, cash, heirlooms, and breakables prior to cleaning. We are not responsible for damage to improperly installed fixtures, furniture moved on request, or surfaces not sealed (e.g., marble, wood, granite, etc.).
Any damages must be reported to us within 24 hours of the cleaning to be reviewed for possible resolution.
Weather Policy
In the event of inclement weather, your cleaning may be rescheduled for the safety of our staff. We’ll always notify you of any delays and work to find the soonest available reschedule date.
Privacy, Substances & Safety
To ensure the privacy and safety of our team:
By booking with Ultra Pro Solutions, you agree to the terms of this policy. These guidelines help us ensure a smooth and safe experience for all.
Not at all! Many clients provide us with a key or door code for secure access. If you prefer to be home, you're welcome to be present.
Yes, our team arrives fully equipped with all cleaning products and tools. If you have special products you'd like us to use, just let us know in advance.
Just Contact us during office hours at least 24 hours in advance to avoid fee. Cancellations less than 24 hours in advance may result in a $50 charge.
We love pets! Please secure them in a safe area during your cleaning to ensure their comfort and our teams safety.
Yes, Ultra Pro Solutions is fully insured to give you peace of mind.
Payments are due the same day. We accept Zelle, cash, and major credit/debit cards. Keeping a card on file makes the process easier.
If our schedules allows, we may able to accommodate last-minute request. Additional fees may apply.
We do not move furniture, scrub grout lines, or provide deep carpet cleaning.
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